Before you contact the CommuniGate Support Department, please:
CommuniGate Systems provides the Basic and Pre-Sales support to all current and potential (trial) customers.
E-mail your questions to [email protected] (24 hours, Monday-Sunday).
You can also call the support deparment at +49 30 2589 5018, Monday-Friday.
Please provide the following details: the CommuniGate Pro version, the platform it runs on, and the portions of the CommuniGate Pro Log displaying the problem. You may want to set some of the Log Level setting to ALL INFO in order to record detailed information into the Log.
The Premium packages add 24x7x365 telephone and IM support with various SLA options, as well as on-site support options.
Please contact [email protected] to purchase these packages.